Terms & Conditions

Customers

If you are placing this order in the name of a company, you must be legally authorized to place this order for the company.  If you do not agree to be bound by the Agreements, please do not use our website. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement.

Pricing & Quotations:

Prices published on the Phoenixprintingsolutions.com website are subject to change without notice. Every effort will be made to notify clients of price increases in advance. Quotations, either emailed or faxed, will be honored for up to 30 days after the quote date. Published prices on the Phoenixprintingsolutions.com website are based on clients supplying digital files prepared according to the guidelines on the Phoenixprintingsolutions.com website.

Failure to setup files according to these guidelines may result in additional charges. Changes made by Phoenixprintingsolutions.com to client supplied files may be subject to extra charges.

Terms of Sale

Phoenixprintingsolutions.com accepts cash, personal and company checks, money orders, Visa, MasterCard, American Express and Discover. In the event that a check is returned for non-sufficient funds, the Client will be required to pay a $50.00 NSF fee to Phoenixprintingsolutions.com. In the event of non-payments that lead to dispute and/or litigation, the Client agrees to pay all legal and collection fees incurred by Phoenixprintingsolutions.com.

Order Cancellation Policy

Orders that are cancelled are subject to a cancellation fee based on the current production status of your job.  The fees are as follows:

  • $10.00 - PRIOR to a proof being sent.
  • $25.00 - AFTER a proof is sent to customer, but PRIOR to customer approval.
  • 50% REFUND - Within 24 hours of customer approval to move job into production.
  • NO REFUND - There will be no refunds after 24 hours have passed since customer approval.

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT! 

Sales Tax

All Arizona orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with your first job.

Production & Turnaround

Orders begin ONLY after they have been "received" and successfully completed our initial processing. Orders are considered "received" and are put into production ONLY when the following three conditions have been met: (1) an ORDER FORM has been completely filled out and it accurately describes your project. (2) all files have been correctly submitted. (3) payment has been made (unless you have terms.)

Proofing, Color Matching & Print Quality

Most products ordered through Phoenixprintingsolutions.com are combined with other clients printed products on a large format Heidleberg printed press sheet. This is recognized in the industry as combo or gang printing. Phoenixprintingsolutions.com will reproduce color from digital files as closely as possible, but may not exactly match color and density due to limitations in the proofing and printing process, as well as neighboring image ink requirements. A reasonable variation in color between original materials, proofs and the completed order, will be considered acceptable print quality. Clients must provide high resolution images suited to the offset printing process. Phoenixprintingsolutions.com is not liable for images printing poorly due to the Client providing low resolution images. Clients must provide all full color printing images in CMYK format. Phoenixprintingsolutions.com is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. Full color jobs that contain large solid areas of black ink should have the black set up as Rich Black. Phoenixprintingsolutions.com will not be responsible for printing a consistent, solid and rich black if the Client has not set up their files accordingly.

Phoenix Printing Solutions will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000k light booth).  Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed.  By placing an order with Phoenix Printing Solutions, you agree to this limitation.  we will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.  Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.  We are not liable for color matching or ink density on screen proofs that you approve.  Screen proofs will predict design layout, text accuracy, image proportion and placement, but not the color density.  Application of UV coating may effect or change the appearance of the printed colors.  We are not liable for the final color appearance of a UV coated product.

No job will be sent to production without your approval unless waived.  We are not responsible for delays in the order caused by customer's non-approval of the proof.  An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text.  The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval.  Customer is fully responsible for all that is contained in the final approved proof.

Phoenix Printing Solutions offers hard-copy proofs which show reasonable likeness to the final printed pieces.  Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made.  Hard-copy proofs are printed on a substrate different from the actual paper stock and while it's main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV, etc.) for the final print job.  The request for a hard-copy proof may involve an additional fee and would extend the amount of time needed to complete the job.  For orders where a hard-copy proof has been requested, the approval must be received by Phoenix Printing Solutions on or before published cut-off times.  We will make every effort to match colors in production when a hard-copy proof is requested.  However, it is the customer's responsibility to determine if they need a hard-copy proof with their print order.

Complaints

All complaints must be made within 24 hours of receipt of the job.

Orders with manufacturing errors and/or defects will be rerun on the next available print run at no charge to the client, and at the discretion of Phoenixprintingsolutions.com. Phoenixprintingsolutions.com’s sole liability shall be limited to reprinting of the order.

Errors and Omissions

Phoenixprintingsolutions.com is not responsible for errors and omissions approved by the Client. The Client is solely responsible for errors missed during the proofing process of either artwork supplied by the client or artwork created by Phoenixprintingsolutions.com.

Indemnification

The client will indemnify and hold harmless Phoenixprintingsolutions.com from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by the Client.

Delivery & Shipping

All posted turnaround times are approximate and although Phoenixprintingsolutions.com will make every effort to meet these delivery times, Phoenixprintingsolutions.com will not be liable for any costs or damages resulting from deliveries made later than expected to the Client. Delays or damage during shipping are the sole responsibility of the carrier providing shipping services.

Phoenixprintingsolutions.com is not responsible for delays or damage caused during shipping. By placing an order you agree to a legally binding contract with Phoenixprintingsolutions.com for products and services, and you agree to be bound by these Terms And Conditions.

Mailing Services

Customer's mailing list(s), while in the possession of Phoenix Printing Solutions is the exclusive property of the customer and shall be used only with customer's instructions.  Customer's mailing list(s) will not be sold or offered for use to any other party, and Phoenix Printing Solutions will not utilize the list for any other purpose. 

All mailing delivery dates are estimates, not guarantees.  Phoenix Printing Solutions responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service ("USPS").  Phoenix Printing Solutions responsibility ends when the job is delivered to the US Postal Service Business Mail Entry Unit.  In no event shall Phoenix Printing Solutions be liable for USPS performance failures or delivery delays.  

Phoenix Printing Solutions shall be liable to rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the printing work performed.  In no case is Phoenix Printing Solutions liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.  

The customer will defend and hold Phoenix Printing Solutions harmless in any suit or court action brought against by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Phoenix Printing Solutions sole judgement is an infringement on a trademark, trade name, service mark, copyright belonging to others, or in a suit or court action brought against for actions of the customer's employees which may occur as a result of any mailing.

Miscellaneous Services

All materials we create in producing your printed product are the property of Phoenix Printing Solutions.  Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product, or display images of your printed products on our website.

Your Use of Our Website

Our Website and the Content are intended solely for your personal use. You may download or copy the Content and/or other downloadable materials displayed on the Website for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the Content for public or commercial purposes without written permission from an authorized representative. It is also strictly prohibited to download any images of our products which appear on our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related intellectual property. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Website, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Website, or any part thereof, with or without notice.